Our Testimonial

"After much deliberation, I finally upgraded my home studio with a custom-ordered **L&L DaVinci kiln**, and I couldn't be happier with the guidance I received from the Pottery Equipment Store. They spent several days communicating with my electrical contractor to ensure the high-amperage draw was handled correctly with the right safety breakers. The delivery was perfectly synchronized with a specialized crane service I had to hire for the backyard placement. Their 18 years of technical expertise meant they anticipated obstacles I hadn't even considered. This is exactly why you buy from a specialized family business rather than a generic industrial supplier."

"Starting a pottery business in your fifties is a daunting task, but the team at Pottery Equipment Store treated my dream with the utmost respect and care. They helped me curate a 'starter studio package' that didn't break the bank but still provided professional-grade results for my porcelain work. They even sent over a personalized video link explaining how to properly tension the belts on my new wheel. It's that kind of hands-on, human touch that makes this 18-year-old business stand out in a digital world. I am now selling my work at local galleries thanks to the reliable equipment they provided."

"Ordering heavy machinery from overseas is usually a logistical nightmare, but the export team at Pottery Equipment Store made the process feel routine. They coordinated all the customs documentation for my studio in Sydney and ensured the crate was heat-treated according to international biosecurity standards. The North Star slab roller arrived in pristine condition, looking exactly as it did in the warehouse photos. Their 18 years of experience clearly extends into global logistics, and I wouldn't hesitate to order from them again. Excellent communication across time zones."

"I’ve fired over 400 loads in the Skutt kiln I purchased from these guys two years ago, and it still performs like the day it was delivered. When I had a minor issue with a thermocouple last month, the technical support team walked me through the replacement process over a video call. It saved me a $200 service fee from a local repairman and gave me the confidence to maintain my own gear. You don't just buy a product from the Pottery Equipment Store; you buy a lifelong support system for your studio. Their knowledge of heating elements and kiln controllers is unmatched in the industry."

"Shipping a pallet of clay to a rural address in Vermont during mud season is a challenge, but the store managed it beautifully. They coordinated with a local freight carrier that used a smaller box truck with a liftgate to get the pallet right into my barn. I've had other companies just leave the pallet at the end of the dirt road, which is a nightmare when you're dealing with 2,000 pounds of clay. Their 18 years of logistical planning really shine when it comes to difficult deliveries. I’ll be sourcing all my seasonal supplies from them from now on."

"I remember buying my very first set of plastic bats from Reg almost two decades ago, and it’s wonderful to see the same level of care still exists in the business today. I recently ordered a high-capacity extruder and the technical specs they provided helped me mount it to my studio wall perfectly on the first try. They even remembered my name from an order I placed three years ago, which is unheard of in today’s world. It’s that 18-year legacy of personal connection that makes me feel like a partner in their success rather than just a customer. Every piece of equipment I own has come from this shop."

"I'm a professional glaze chemist and I require very specific raw materials that most hobby shops don't carry in bulk. Pottery Equipment Store was able to source several industrial-grade chemicals for me and coordinated a palletized shipment that kept everything dry and uncontaminated. They understood the importance of mesh sizes and purity levels, which tells me their staff is highly trained in the science of ceramics. 18 years in the business has clearly given them a deep network of industrial suppliers that other retailers just don't have access to. If you are doing serious laboratory-grade work, this is the only shop to trust."

"After spending years taking community college classes, I finally decided to set up a home studio during my retirement. The team at the store was so patient as I asked a million questions about the differences between electric kilns and the ventilation requirements for a garage. They didn't try to sell me the most expensive model; instead, they recommended a mid-range Skutt that perfectly matched my firing schedule. It feels great to support a family-run business that has such a rich 18-year history in the arts community. They truly want you to succeed in your hobby and it shows in every interaction."

"We recently moved our production studio to a larger facility and needed to replace three aging kilns all at once. Pottery Equipment Store worked with us on a bulk discount that made the transition financially viable and handled the complicated delivery timing perfectly. Their technical team even provided us with a wiring diagram for the new digital controllers that was much easier to read than the manufacturer’s version. 18 years of experience in the field means they’ve seen every studio layout imaginable and can offer practical advice that saves you time and money. They are a cornerstone of our business operations."

"Upgrading to a 3-phase power kiln in an older building is a nightmare, but the Pottery Equipment Store made it manageable. They provided us with the exact load requirements for our electrician and helped us select a model that maximized our interior firing space while still fitting through our narrow industrial elevator. Most sales reps at other companies didn't even know what I was talking about when I mentioned phase-conversion, but the team here understood immediately. Their 18-year history is a testament to their deep-seated knowledge of the industrial side of ceramics. We are firing more efficiently now than we ever have before."

"I lost most of my studio equipment in a flood last year, and the Pottery Equipment Store was incredibly compassionate during my rebuilding process. They worked with my insurance company to provide detailed replacement value quotes and even helped me find a refurbished slab roller to help me get back on my feet faster. It’s rare to find a business that treats you like a neighbor during a crisis rather than just another invoice number. Their 18 years in the community have clearly fostered a culture of empathy and genuine support for the arts. I am finally firing my first new collection this week, and I couldn’t have done it without them."

"I’ve ordered from almost every major pottery supplier in the country, but the shipping speed and packaging quality here are consistently the best. I recently ordered a set of high-temperature kiln shelves—which are notoriously difficult to ship without breaking—and they arrived crated in a way that would withstand a tank. They clearly have 18 years of 'lessons learned' when it comes to shipping fragile ceramics gear, and it saves so much frustration and downtime. Their tracking system is also incredibly accurate, providing real-time updates from the moment it leaves their warehouse. A truly professional operation from top to bottom."

"One of my favorite things about the Pottery Equipment Store is how they promote their customers' work right on their own website. It’s rare to find a supplier that actually tries to help you sell the finished products you make with the tools they sold you. After 18 years of supporting the community, they have built a network of collectors and artists that is genuinely helpful for networking. I’ve met several other studio owners through their community events and it has helped me expand my own business. They aren't just selling wheels; they are building a sustainable ecosystem for potters everywhere."